Return & Refund Policy
1. Fresh products
Shook It prepares fresh food and beverages for individual orders. For food-safety and quality reasons, prepared products cannot normally be returned after handover.
2. When a refund may apply
A refund may apply if your payment was collected but the order was not received by us, an ordered item was unavailable and could not be substituted, or the product supplied was materially different from the order. We may request the Shook #, payment reference and other information needed to investigate the issue.
3. Cancellations
Cancellation requests should be made before preparation begins. Once preparation has started, a refund is not ordinarily available merely because the customer changes their mind.
4. How to request a refund
Contact us through the method published on the Contact Us page and provide your Shook # and relevant payment or order details. We will review the order and confirm the outcome.
5. Refund timing
Once a refund is approved, it is normally sent back through the original payment method. The time taken for the credit to appear is controlled partly by the payment provider and the customer's bank.